Training & Support

Our clients’ success is our number one priority.

Our support staff is here in the US – employed by Locus, not a commercial call center

Locus offers U.S.-based technical support for all of our products, through both phone and email, during business hours in most primary time zones. Our support team members are domain experts on our products, so you can always expect a fast, knowledgeable resolution to your issues.

Our modern support ticket tracking system ensures each issue is logged, reviewed, and resolved quickly, while keeping the user informed throughout the process.

Training facilities

Locus typically trains customers at their facilities or at selected vendor locations. This lowers your training costs and lets us work with you using your organization’s own equipment. We also provide web-based training using commercially available vendors (e.g. WebEx) that provide live meeting places online, so both trainers and students see the same materials and benefit from small group interactions.

Remote training

Locus provides remote computer-based training (CBT) for our key products. As most enterprise customers know, training can be a significant portion of any software budget. With our implementations, users can take effective training on their own time at their office location, reducing costs and improving training retention for your organization’s users.

Expertise behind the software

When choosing Locus, you can be confident that your EHS software is built and supported by the experts. Our team holds degrees and certifications in environmental engineering, mathematics, computer science, and beyond. We understand the challenges of EHS compliance and build our solutions with those in mind. View full infographic.

Locus clients are happy here. We have 11,000+ active users and a 98% renewal rate year after year.

11,000+

Active Users

98%

Renewal Rate Year After Year

Locus Highlights

Ready out-of-the-box or configure to spec

API connections to 3rd party resources

Multi-tenant cloud SaaS

SSO security and verified 99.992% uptime

SOC 1 Type 2 and SOC 2 Type 2 verified

A few of our most popular off-the-shelf apps:

Popular features within our apps:

Has your EHS software let you down?

See why organizations move to Locus.

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