Why Locus | Page 7 of 28 | Locus Technologies

Locus at 25 Years: Who is Locus Technologies?

On 11 April 1997, Neno Duplan and a few colleagues gathered in an attorney’s office at One Front Street downtown San Francisco to begin the Locus journey. Over the next 25 years, these founders and many who later joined them would build a company based on three breakthrough goals: in place of client-server and silo systems, offer organizations cloud-based software and applications to manage their environmental compliance; create a subscription business model, and build an integrated model for emissions and environmental information management. Through these ideas, Locus would come to revolutionize the EHS compliance and sustainability industries.

Figure 1: One Front Street, San Francisco Ca where Locus was founded in 1997

After a lunch at the California’s oldest restaurant nearby, Tadich Grill, Locus was off to the great start.

Figure 2: California’s oldest restaurant at California Street

Figure 3: Tadich Grill, California’s oldest restaurant was founded in 1849 by three Croatian immigrants.

Twenty-five years later, Locus continues that revolution, offering integrated EHS and ESG software in the cloud, mobile, IoT, and AI technologies for companies of every size and industry. Locus has changed how companies manage their environmental liability and emissions and, at the same time, improved companies’ means to manage their impacts on the climate and environment. On this 25th birthday, we want to thank our employees and customers who entrusted us with their data. We couldn’t have done any of this without you.

Figure 4: Locus’s first office in Newark, CA

Who is Locus?

We founded Locus with the vision to create a robust online environmental data management and compliance software system to handle the volume and the complexities of environmental data. The company founder and key staff came to Locus with dozens of years of consultant-based environmental data management and compliance experience and with first-hand knowledge of the difficulties and frustrations of homegrown solutions involving spreadsheets and siloed custom software.

Locus is a leading provider of EHS compliance and ESG software and technology-enabled solutions that address a broad range of risk categories across diversified end-markets.

Locus is the only provider of scale with an extensive offering unifying EHS, ESG, and Water solutions and is rapidly expanding $7bn+ addressable market opportunity with significant white space and supported by strong industry tailwinds.

Locus sits at the center of a powerful network, connecting EHS and ESG with technology needs to scale sustainable supply chains

Debuting in 1999, Locus Environmental Information Management (EIM) was the first exclusively online Software as a Service (SaaS) environmental data management system. Since then, it has been in continuous operation and has been continuously upgraded, improved, and enhanced based on technology changes and customer requests. Locus EIM was the first time a large enterprise could purchase a commercially supported system to streamline and manage the entire environmental data management process without needing to buy any hardware or install any software on-premises.

Figure 5: Locus Silicon Valley Headquarters, Mountain View, CA

Following the early success of EIM, in 2000, Locus created the first EHS compliance portal, later named Locus Platform (LP), to house different apps and less structured data such as documents, site information, and obligation and compliance information. This platform evolved over the years into a robust full-blown EHS compliance management tool with many applications. Locus completely rebuilt LP in 2013 using the latest web technologies to provide the EHS industry with the first multitenant solution for EHS compliance management. In its current form, LP offers an intuitive interface with the immense flexibility to incorporate features such as drag-and-drop forms creation, visual business-process modeling, Excel import/export integration, and rich and configurable user dashboards and reporting interface. Locus created every feature with the end-user to promote quick and easy data capture and task management.

The central focus of EIM is the environmental sample and what it tells us about environmental conditions at a site. It is a vertical application designed to store location, sampling, and analytical information. We often refer to EIM as an inch wide and a mile deep. Companies use EIM to store, evaluate, and report contaminants found in the groundwater, surface water, soil, sediments, air, and biota at a site or facility. It is typically the tool of choice for an organization monitoring emissions or study of a potentially contaminated area. In recent years, a version of it has been modified to serve the needs of water utilities for water quality management.

Most data in EIM originates from analytical laboratories, field readings, instrument readings, and consumption meters. Many such data points are transmitted to EIM via IoT technologies. EIM users generally understand sampling protocols, analytical chemistry, water quality, air emissions, sample management, geology, and other technical fields.

In contrast, LP is an expert solution that houses many compliance and task management applications. Its users generally are in oversight or supervisory positions responsible for compliance and task management. LP consumes verified data from EIM to build and report compliance apps. Its tools and flexibility support a full-featured and unified set of Environmental Health & Safety, and sustainability solutions in a single platform.

Today, Locus is an environmental software and service company with headquarters located in Silicon Valley. Our vision of a cloud-based system for accessing and managing environmental data and EHS compliance has now been widely adopted by many companies and industrial sectors and is a technology known to all as Software as a Service (SaaS).

Locus is mainly responsible for creating an emerging technology sector in its niche-storing and managing environmental and sustainability industry data using Cloud Computing. Via its SaaS, Locus is now a leading EHS and ESG SaaS provider and outpaces its competitors in environmental data tracking and compliance management applications.

Locus didn’t start in the clouds, but back in 1997, it had a pretty good view of the road it wanted to head down. Locus evolved from Neno Duplan’s work as a research associate at Carnegie Mellon in the 1980s, where he developed the prototype system for environmental information management and display using microcomputers. This early work led to the development of numerous database management systems at some of the nation’s largest environmental sites and ultimately to the formation of Locus Technologies in 1997.

In Locus’ second anniversary letter on 15 April 1999, Neno Duplan wrote:

In the short term, we will drive revenue growth through geographical expansion and by fully supporting the development of our Internet-based products and services.  We plan to use our Internet-based and information management technologies to revolutionize the industry.  These new products will keep us competitive and open a world of opportunities for Locus and our clients.

Locus’ vision of providing companies with the tools they need for better global environmental stewardship has not changed since its inception. We focus on empowering organizations to manage and mitigate the environmental impact of their activities. That vision has come to fruition as Locus’ software services are now used by some of the world’s largest companies and government organizations.

This series continues with: Locus at 25 Years with: Locus EIM and the Triumph of the SaaS Model.

The Past, Present, and Future of EHS & ESG

To celebrate a milestone 25 years of success in EHS and ESG software development, we sat down with Locus President, Wes Hawthorne for a brief discussion. In this post, we ask him a series of questions highlighting the past, present and future of EHS and ESG.

1. What are the greatest challenges that environmental professionals are facing?

One of the persistent challenges we’ve seen for the past 25 years is that the responsibilities of environmental professionals are continually expanding. Previously, almost all environmental work was localized, with facility-level permits for air, water, waste, etc. That has expanded over the years to include new regulations and reporting requirements for sustainability, social metrics, and other new compliance areas, while the old facility-level programs still continue. This has led to more pressure on environmental managers to keep up with these programs, and increased reliance on tools to manage that information. That’s where Locus has always focused our effort, to make that ever-expanding workload more manageable with modern solutions.

2. What are the most interesting trends in EHS and ESG?

The current flood of interest in ESG is certainly notable as far as bringing corporate attention to the environmental field, as well as having requirements originate from the SEC here in the US. We have become accustomed to managing oversight from multiple regulatory bodies at the local, state, and federal level, but SEC would be a newcomer in our line of work. Their involvement will be accompanied by a range of new requirements that are common for the financial world, but would be unfamiliar to environmental staff.

Across other EHS fields, we are seeing increased demand for transparency in EHS functions. Overall, this is a positive move, as it brings more attention to EHS issues and develops a better EHS culture within organizations. But this also drives the need for better tools to make EHS information readily available across all levels of the organization.

3. What are the most disruptive technologies available today?

As far as technologies, the ones most likely to have significant impact in the environmental field are ones that don’t require a significant capital investment. Although there are definitely some practical advantages to installing smart monitoring devices and other new technologies, procuring the funding for those purchases is often difficult for environmental professionals. Fortunately, there are still many technologies that have already been implemented successfully in other fields, but only need to be adapted for environmental purposes. Even simple changes like using web-based software in place of spreadsheets can have a huge impact on efficiency. And we haven’t yet seen the full impact of the proliferation of mobile devices on EHS functions. We are still working on new ways to take advantage of mobile devices for data collection, analysis, and communication purposes.

4. What do you think are the biggest innovations of the last 25 years in our field?

We’ve seen a number of innovation milestones in the past 25 years, and while we didn’t invent SaaS, we’ve been largely responsible for adapting it and perfecting it for environmental purposes. One of the major innovations we’ve integrated into our products include online GIS tools where users can easily visualize their environmental data on maps without expensive desktop software. Another one was our fully configurable software platform with built-in form, workflow, and report builders tailored for environmental purposes, which allows anyone to build and deploy environmental software applications that exactly match their needs. There have been many other innovations we’ve incorporated into our software, but these two stand out as the most impactful.

5. Where do you see Environmental and ESG reporting in the future?

More and more, we are seeing all types of reporting being converted into pure data exchanges. Reports that used to include regulatory forms and text interpretations are being replaced with text or XML file submittals. This transition is being driven largely by availability of technology for EHS professionals to generate and read these files, but it is also promoted by regulatory agencies and other stakeholders receiving these reports. Stakeholders have less time to read volumes of interpretive text, and are becoming more skeptical of potential bias in how facts are presented in text. These are driving the need for more pure data exchanges, with increasing emphasis on quantifiable metrics. These types of reports are also more readily compared against regulatory or industry standards. For reporters, lengthy corporate reports with volumes of text and graphics are becoming less common, and the success of an organization’s programs will be increasingly reliant on robust data sets, since ultimately only the data will be reported.

6. What has been the key reason for Locus’ success for the past 25 years?

There are actually a few that immediately come to mind. One reason is the nature of our continually evolving products. By providing our solutions as SaaS, our software adapts with new environmental requirements, and with new technologies. If our software was still the same as it was 25 years ago, it simply wouldn’t be sufficient for today’s requirements. Since our software is updated multiple times each year, it is difficult to notice the incremental changes, but they can be readily seen if you compare today’s software with the original in 1997. And we’re committed to continuing the development of our products as environmental needs change.

The other primary reason for our success is our excellent staff and the environmental expertise we bring to our customers. We simply could not provide the same level of support without our team of environmental engineers, scientists, geologists, chemists, and an array of others. Having that real-world understanding of environmental topics is how we’ve maintained customer relationships for multiple decades. And our software only has value because it is maintained and operated by staff who appreciate the complexity and importance of environmental work.

Mr. Hawthorne has been with Locus since 1999, working on development and implementation of services and solutions in the areas of environmental compliance, remediation, and sustainability. As President, he currently leads the overall product development and operations of the company. As a seasoned environmental and engineering executive, Hawthorne incorporates innovative analytical tools and methods to develop strategies for customers for portfolio analysis, project implementation, and management. His comprehensive knowledge of technical and environmental compliance best practices and laws enable him to create customized, cost-effective and customer-focused solutions for the specialized needs of each customer.

Mr. Hawthorne holds an M.S. in Environmental Engineering from Stanford University and B.S. degrees in Geology and Geological Engineering from Purdue University. He is registered both as a Professional Engineer and Professional Geologist, and is also accredited as Lead Verifier for the Greenhouse Gas Emissions and Low Carbon Fuel Standard programs by the California Air Resources Board.

Want to discuss EHS and ESG solutions with our product specialists? Contact us today!

Streamlined sampling process supports N3B’s environmental cleanup at LANL

Joint Press Release with N3B Los Alamos

MOUNTAIN VIEW, CA and LOS ALAMOS, N.M., 21 April 2022 —

A significant software improvement is driving enhanced decision-making on N3B Los Alamos’ environmental cleanup at Los Alamos National Laboratory (LANL).

Samples collected of soil, sediment, water and other parts of the environment potentially contaminated by historical LANL operations now receive faster and more comprehensive validation due to software tool improvements made by N3B and leading environmental software provider Locus Technologies.

The improved software functionality is part of a database containing all data associated with environmental cleanup at LANL. N3B implements the legacy portion of that cleanup on behalf of the U.S. Department of Energy’s Environmental Management Los Alamos Field Office. Legacy cleanup involves the remediation of contamination from Manhattan Project and Cold War era weapons development and government-sponsored nuclear research.

The software improvement ensures more thorough validation of results from third-party analytical laboratories that analyze collected samples for various contaminants, which may include metals, radionuclides, high explosives, and human-made chemicals used in industrial solvents, known as volatile organic compounds.

The types of contaminants potentially found in these samples, along with levels of contamination, guide N3B’s cleanup.

“Decisions on legacy environmental cleanup are based on the validity and quality of this analytical data, including the nature and extent of contamination, how much we clean up, and how well the interim remediation measure is working to mitigate migration of the hexavalent chromium groundwater plume,” said Sean Sandborgh, sample and data management director at N3B. “If you have lapses in the quality of analytical data, that could have negative effects on our program’s decision-making capacity.”

Once N3B personnel collect samples from potentially contaminated sites, they send them to a third-party laboratory for analysis. When N3B receives the results of those samples, they perform a validation process to demonstrate data is sufficient in quality and supports defensible decision-making.

“Validation consists of determining the data quality and the extent to which external analytical laboratories accurately and completely reported all sample and quality control results,” Sandborgh said.

The process can catch data quality issues that may result from incorrect calibration of equipment in a laboratory or issues inherent in the samples, such as improper preservation or temperature control, that mask detection of contaminants.

With the improved functionality, more of the validation process is automated, instead of manually conducted, which means a lower likelihood of errors.

Another crucial improvement is the ability to evaluate sample results containing radioactive material at lower activity concentrations, which provides quick information on the potential for low levels of radionuclide activity.

The improved functionality is also being used by LANL’s management and operating contractor, Triad, and will soon be used by the New Mexico Environment Department Oversight Bureau.

The software improvement saved N3B 265 hours of labor and more than $25,000 in taxpayer dollars since its launch nearly one year ago.

“As we’ve done for the past 25 years, Locus is committed to continually improving our solutions for the often costly and complex data review process,” said Locus Technologies President Wes Hawthorne. “We are proud to enable a data-forward approach with a focus on accuracy that results in confident and correct decisions.”

“The quality and defensibility of environmental data generated from sampling activities is a key component of an effective remediation process,” said Sandborgh. “When the automated data review is used in conjunction with manual examination of sample data packages, we meet and exceed our data quality requirements.”

ABOUT N3B Los Alamos
N3B manages the 10-year, $1.4 billion Los Alamos Legacy Cleanup Contract for the U.S. Department of Energy Environmental Management’s Los Alamos Field Office. N3B is responsible for cleaning up contamination that resulted from LANL operations before 1999. N3B personnel also package and ship radioactive and hazardous waste off-site for permanent disposal.

Artificial Intelligence & Blockchain Applied to Water & Energy

There are two promising technologies that are about to change how we aggregate and manage EHS+S data: artificial intelligence (AI) and blockchain. When it comes to technology, history has consistently shown that the cost will always decrease, and its impact will increase over time. We still lack access to enough global information to allow AI to make a significant dent in global greenhouse gas (GHG) emissions by merely providing better tools for emissions management. For example, the vast majority of energy consumption is wasted on water treatment and movement. AI can help optimize both. Along the way, water quality management becomes an add-on app.

AI is a collective term for technologies that can sense their environment, think, learn, and act in response to what they’re detecting and their objectives. Possible applications include (1) Automation of routine tasks like sampling and analyses of water samples, (2) Segregation of waste disposal streams based on the waste containers content, (3) Augmentation of human decision-making, and (4) Automation of water treatment systems. AI systems can greatly aid the process of discovery – processing and analyzing vast amounts of data for the purposes of spotting and acting on patterns, skills that are difficult for humans to match. AI can be harnessed in a wide range of EHS compliance activities and situations to contribute to managing environmental impacts and climate change. Some examples of applications include permit interpretation and response to regulatory agencies, precision sampling, predicting natural attenuation of chemicals in water or air, managing sustainable supply chains, automating environmental monitoring and enforcement, and enhanced sampling and analysis based on real-time weather forecasts. Applying AI in water resource prediction, management, and monitoring can help to ameliorate the global water crisis by reducing or eliminating waste, as well as lowering costs and lessening environmental impacts. A similar analogy holds for air emissions management.

The onset of blockchain technology will have an even bigger impact. It will first liberate data and, second, it will decentralize monitoring while simultaneously centralizing emissions management. It may sound contradictory, but we need to decentralize in order to centralize management and aggregate relevant data across corporations and governmental organizations without jeopardizing anyone’s privacy. That is the power of blockchain technology. Blockchain technology will eliminate the need for costly synchronization among stakeholders: corporations, regulators, consultants, labs, and the public. What we need is secure and easy access to any data with infinite scalability. It is inevitable that blockchain technology will become more accessible with reduced infrastructure over the next few decades. My use of reduced architecture here refers to a replacement of massive centralized databases controlled by one of the big four internet companies using the hub-and-spoke model concept with a device-to-device communication with no intermediaries.

This post was originally published in Environmental Business Journal in June of 2020.

Locus Technologies Celebrates 25 Years of Innovative EHS & ESG Software

Locus looks back on the last 25 years of pioneering EHS, ESG, and water quality software.

MOUNTAIN VIEW, Calif., 11 April 2022 — Locus Technologies, the leading EHS Compliance and ESG software provider, today celebrates the 25th anniversary of its founding, and with it, a quarter-century of customer success. Locus looks back on its founding as a Silicon Valley leader in EHS & ESG software with pride in its leadership through expertise, stability, and innovation.

Locus was founded in 1997 with a revolutionary vision that set the framework for what is now widely known as environmental, social, and corporate governance (ESG) and environmental, health, and safety (EHS). Locus envisioned a simplified and data-driven approach, offering software in the cloud, on mobile devices, and as a service. The company pioneered SaaS (Software as a Service) model in EHS, ESG, and water quality management spaces in 1999 and never installed its software on customers’ premises.

Over 25 years, Locus has pioneered cloud environmental solutions, online and mobile GIS (Geographic Information System) services, has revolutionized environmental information management, and AI and IoT technologies for organizations ranging from Fortune 500 companies to forward-facing municipalities and the US Government.

Locus recently broke new ground by releasing the first Visual Calculation Engine for ESG Reporting. Locus’s visual calculation engine helps companies quickly set up and view their entire ESG data collection and reporting program, enabling full transparency and financial-grade auditability throughout the entire process.

As the industry continues to evolve, competitors merge and disappear. New markets emerge and grow. Locus remains a constant in the environmental space, an innovative and independent pioneer.

“For 25 years now, Locus has brought together industry-leading experts in EHS, sustainability, and technology. Although regulations and requirements have changed over the years, that combination remains at the core of what Locus does, as demonstrated by our stability and long-term customer partners. We look forward to continuing our path of growth using those same values for the next 25 years.” said Wes Hawthorne, Locus President.

Locus Founder and CEO, Neno Duplan is proud to look back on the growth of Locus over the last 25 years. He said, “Locus did not start in the clouds, but back in 1997, we had a rather good view. Locus’s vision for better global environmental stewardship has not changed since its inception. We focus on empowering organizations to track better and mitigate the environmental impact of their activities. That vision has come to fruition through the Locus software services used by some of the world’s largest companies and government organizations. Locus’ SaaS has been ahead of the curve in helping private and public organizations in not only managing their water quality, EHS compliance or ESG reporting but also turning their environmental information into a competitive advantage in their operating models.”

Locus Introduces Visual Calculation Engine for ESG Reporting

MOUNTAIN VIEW, Calif., 1 March 2022 — Locus Technologies, the leading EHS Compliance, and ESG software provider, today announced the industry-first visual calculation engine for ESG reporting. Locus’s visual calculation engine helps companies easily set up and view their entire ESG data collection and reporting program, enabling full transparency throughout the entire process. Through an interactive branching interface, ESG professionals can quickly identify areas where to focus efforts to improve their ESG performance. Companies that set goals in line with the Science-Based Targets initiative (SBTi) can use Locus’s ESG software to track progress to reach those goals in a transparent and credible manner.

Having a visual calculation engine reduces the burden, time, and potential inaccuracies associated with ESG reporting. The environmental portion of ESG reports includes complex calculations, factors, and numerous data inputs. The visual calculation engine goes beyond GHG (Greenhouse Gas) and addresses any calculations that are part of ESG reporting such as waste generation, resources, and water consumption. Through the visual hierarchical tree, companies can easily get to the sources of any raw data, factors, and formulas used to generate reported ESG metrics.

With an increased focus on ESG reporting and transparency, ensuring accurate reporting is more important than ever. Locus’s award-winning ESG data tracking, analysis, reporting, and visualization software aims at helping organizations plan, implement, and accelerate net-zero strategies. Choosing the right calculation engine plays a crucial part in remaining compliant with rapidly evolving requirements and regulations. In the US, the SEC’s proposed rules expected this year will likely require public companies to report emissions from their operations, energy usage, and resources they consume. The SEC requirements are being driven by the fact that many investors are considering ESG disclosures in their investment decisions. With those requirements, there is an expectation that these reports will be subject to some form of auditing to ensure accuracy. Locus’ accredited GHG verifier designed the visual calculation engine to support this impending requirement. It provides a single consolidated view of all input data, referenced factors, and calculations that went into the ESG report. Through the calculation engine, raw data can be traced back to the user input, integrated external database, utility API, supplier attestation, or any other data source.

Locus’s visual calculation engine supports simultaneous calculations using multiple methods so that users can input data once and report to federal, state, and voluntary reporting programs according to each proper protocol. Once raw data is in the Locus ESG app, reporting can be performed to several different reporting standards such as U.S. EPA Mandatory Reporting Rule, European Union Emissions Trading Scheme (EU ETS) or GRI, SASB, CDP, DJSI, GRESB, and DNSH.

“Locus’ visual calculation engine builds upon over a decade of experience performing verification of ESG data for many companies. Coupled with Locus SaaS Platform it provides all necessary tools to simplify data management, reporting, and visualization of necessary carbon and other calculations in real-time. It provides full transparency for calculations, which become part of an organization’s ESG reporting. As financial-grade audits are applied to ESG reporting, this becomes a critical feature for organizations needing a reliable ESG reporting tool.,” said Wes Hawthorne, President of Locus.

Locus Technologies Receives 16th Consecutive EBJ Award for Information Technology in ESG

Environmental Business Journal (EBJ) recognized Locus for ESG software growth and innovation.

MOUNTAIN VIEW, Calif., 24 February 2022 — Locus Technologies, the leading EHS Compliance and ESG software provider, was awarded a 16th consecutive award from Environmental Business Journal (EBJ) for growth and innovation in the field of Information Technology in the environmental software with particular focus on ESG.

EBJ is a business research publication providing strategic business intelligence to the environmental industry. Locus received the 2021 EBJ Award for Information Technology by growing and innovating its unified EHS compliance and ESG software platform.

In 2021 Locus took a leading market position in the fast-growing space of ESG software. Locus’s ESG SaaS covers carbon data aggregation via a powerful visual calculation engine, investor-grade emissions calculations audit capabilities, reporting to multiple standards from a single data set, integration APIs, dashboards, and carbon reduction goal setting and tracking. This separates Locus from competitors as customers demand integrated net-zero ESG software that supports investor-grade data in disclosure rules such as the EU’s corporate sustainability reporting directive, mandatory TCFD reporting, and anticipated SEC action on climate disclosures.

In 2021 Locus continued to expand its ESG SaaS to include built-in business intelligence tools allowing for interactive, actionable insights into EHS and ESG data, forecasting tools to predict future ESG reporting, APIs linking to utility meters, and interfaces with other Locus and third-party systems that house ESG data. Locus’s ESG application is focused on “enter once, report many times.” The gold standard for multinational enterprises with many locations worldwide is to have a system configured to report to multiple organizations and many standards from a single dataset. Essential built-in reporting in the Locus ESG app includes state or federal regulations, internal CSR, and ESG based on whatever standard their organization adheres to, such as CDP, GRI, SASB, TCDF, or more recent World Economic Forum (WEF) attempt to standardize many voluntary standards.

Locus also expanded its ESG consulting expertise by becoming the first and only software provider to offer accreditation services under new Oregon DEQ guidelines requiring third-party verification for GHG and CFP programs.

Besides strong growth in ESG space, Locus also continues to lead the software for water quality management market with the addition of new SaaS customers in 2021, such as the City of Hillsboro, Oregon for water quality management and Westinghouse Electric Company for control of environmental and radionuclides data, cementing Locus’s market leader position in the space of nuclear facilities.

“Locus’s investment in integrated carbon management software and EHS compliance is paying off. As one of the early SaaS leaders in net-zero digital solutions for ESG reporting, Locus continues to provide value to companies that want to be credible with their carbon reporting and sustainability software.,” said Grant Ferrier, president of Environmental Business International Inc. (EBI), publisher of Environmental Business Journal.

“We would like to thank EBJ for recognizing Locus for a 16th consecutive year and for taking note of our industry-leading ESG software. We aim to continue expanding our software offerings to customers in 2022,” said Wes Hawthorne, President of Locus Technologies.

The Locus Technologies ESG Survey Tool

The Locus Technologies ESG Survey Tool enables users to email surveys and questionnaires directly from Locus to their supply chain. This is achieved without having to create usernames and credentials those receiving surveys.

When surveys are issued, the tool generates a secure link to each email recipient. Email recipients click the link, respond to the survey or questionnaire (without having to create a Locus username/password), and the data will be captured within Locus software for ESG purposes. Recipients of the link only receive access to their survey form, and nothing else in the system, and the links expire within a prescribed timeframe to further strengthen security.

The survey tool securely streamlines data collection from external entities who would traditionally never be given access to the system, including suppliers, vendors, sales channels and consultants. Once collected, the data can be immediately be used for ESG calculations and reporting.

Want to learn more about the Locus ESG Survey Tool? Reach out to our product specialists today!

ESG: Why Uptime of SaaS Vendors Matters

In a Software as a Service (SaaS) delivery model, service uptime is vital for several reasons. Besides the obvious of having access to the service over the internet at any given time and staying connected to it 24/7/365, there are additional reasons why service uptime is essential. One of them is quickly verifying the vendor’s software architecture and how it fits the web.

Locus is committed to achieving and maintaining the trust of our customers. Integral to this mission is providing a robust compliance program that carefully considers data protection matters across our cloud services and service uptime. After security, service uptime and multitenancy at Locus come as a standard and, for the last 25 years, have been the three most essential pillars for delivering our cloud software. Our real-time status monitoring (ran by an independent provider of web monitoring services) provides transparency around service availability and performance for Locus’ ESG and EHS compliance SaaS products. Earlier I discussed the importance of multitenancy in detail. In this article, I will cover the importance of service uptime as one measure to determine if the software vendor is running genuine multitenant software or not.

Service Uptime

If your software vendor cannot share uptime statistics across all customers in real-time, they most likely do not run on a multitenant SaaS platform. One of the benefits of SaaS multitenancy (that is frequently overlooked during the customer software selection process) is that all customers are on the same instance and version of the software at all times. For that reason, there is no versioning of software applications. Did you ever see a version number for Google’s or Amazon’s software? Yet they serve millions of users simultaneously and constantly get upgraded. This is because multitenant software typically provides a rolling upgrade program: incremental and continuous improvements. It is an entirely new architectural approach to software delivery and maintenance model that frees customers from the tyranny of frequent and costly upgrades and upsell from greedy vendors. Companies have to develop applications from the ground up for multitenancy, and the good thing is that they cannot fake it. Let’s take a deeper dive into multitenancy.

An actual multitenant software provider can publish its software uptime across all customers in real-time. Locus, for example, has been publishing its service uptime in real-time across all customers since 2009. Locus’s track record speaks for itself: Locus Platform and EIM have a proven 99.9+ percent uptime record for years. To ensure maximum uptime and continuous availability, Locus provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan. This is not possible with single-tenant applications as each customer has its software instance and probably a different version. One or a few customers may be down, others up, but one cannot generally aggregate software uptime in any meaningful way. The fastest way to find if the software vendor offers multitenant SaaS or is faking it is to check if they publish online, in real-time, their applications uptime, usually delivered via an independent third party.

Legacy client-server or single-tenant software cannot qualify for multitenancy, nor can it publish vendor’s uptime across all customers. Let’s take a look at definitions:

Single-Tenant – A single instance of the software and supporting infrastructure serves a single customer. With single-tenancy, each customer has their independent database and instance of the software. Essentially, there is no sharing happening with this option.

Multitenant – Multitenancy means that a single instance of the software and its supporting infrastructure serves multiple customers. Each customer shares the software application and also shares a single database. Each tenant’s data is isolated and remains invisible to other tenants.

A multitenant SaaS provider’s resources are focused on maintaining a single, current (and only) version of the software platform rather than being spread out in an attempt to support multiple software versions for customers. If a provider isn’t using multitenancy, it may be hosting thousands of single-tenant customer implementations. Trying to maintain that is too costly for the vendor, and sooner or later, those costs become the customers’ costs.

A vendor invested in on-premise, hosted, and hybrid models cannot commit to providing all the benefits of an actual SaaS model due to conflicting revenue models. Their resources will be spread thin, supporting multiple software versions rather than driving SaaS innovation. Additionally, suppose the vendor makes most of their revenue selling on-premise software. In that case, it is difficult for them to fully commit to a proper SaaS solution since most of their resources support the on-premise software. In summary, a vendor is either multitenant or not – there is nothing in between. If they have a single application installed on-premise of customer or single-tenant cloud, they do not qualify to be called multitenant SaaS.

Before you engage future vendors for your enterprise ESG reporting or EHS compliance software, assuming you already decided to go with a SaaS solution, ask this simple question:

Can you share your software uptime across ALL your customers in real-time? If the answer is no, pass.

Multitenancy Explained

And if the vendor suddenly introduces a “multitenant” model (after selling an on-premises or single-tenant software version for 10+ years), who in the world would want to migrate to that experimental cloud without putting the contract out to bid to explore a switch to well established and market-tested actual multitenant providers? The first-mover advantage of multitenancy is a considerable advantage for any vendor. Still not convinced? Let me offer a simple analogy to drive home the point as to why service uptime and multitenancy matter: Tesla vs. Edison–War of Currents.

The War of Currents was a series of events surrounding the introduction of competing electric power transmission systems in the late 1880s and early 1890s that pitted companies against one another and involved a debate over the cost and convenience of electricity generation and distribution systems, electrical safety, and a media/propaganda campaign, with the leading players being the direct current (DC) based on the Thomas Edison Electric Light Company and the supporters of alternating current (AC) based on Nikola Tesla’s inventions backed by Westinghouse.

With electricity supplies in their infancy, much depended on choosing the right technology to power homes and businesses across the country. The Edison-led group argued for DC current that required a power generating station every few city blocks (single-tenant model). In contrast, the AC group advocated for a centralized generation with transmission lines that could move electricity great distances with minimal loss (multitenant model).

The lower cost of AC power distribution and fewer generating stations eventually prevailed. Multitenancy is equivalent to AC regarding cost, convenience, and network effect. You can read more about how this analogy relates to SaaS in the book by Nicholas Carr, “Big Switch.” It’s the best read so far about the significance of the shift to multitenant cloud computing. Unfortunately, the ESG/EHS software industry has lagged in adopting multitenancy.

Given these fundamental differences between different modes of delivering software as a service, it is clear that the future lies with the multitenant model.

Whether all customer data is in one or multiple databases is of no consequence to the customer. For those arguing against it, it is like an assertion that companies “do not want to put all their money into the same bank account as their competitors,” when what those companies are doing is putting their money into different accounts at the same bank.

When customers of a financial institution share what does not need to be partitioned—for example, the transactional logic and the database maintenance tools, security, and physical infrastructure and insurance offered by a major financial institution—then they enjoy advantages of security, capacity, consistency, and reliability that would not be affordably deliverable in isolated parallel systems.

Locus has implemented procedures designed to ensure that customer data is processed only as instructed by the customer throughout the entire chain of processing activities by Locus and its subprocessors. Amazon Web Services, Inc. (“AWS”) provides the infrastructure used by Locus to host or process customer data. Locus hosts its SaaS on AWS using a multitenant architecture designed to segregate and restrict customer data access based on business needs. The architecture provides an effective logical data separation for different customers via customer-specific “Organization IDs” and allows customer and user role-based access privileges. The customer interaction with Locus services is operated in an architecture providing logical data separation for different customers via customer-specific accounts. Additional data segregation ensures separate environments for various functions, especially testing and production.

Multitenancy yields a compelling combination of efficiency and capability in enterprise cloud applications and cloud application platforms without sacrificing flexibility or governance.

Want to learn more? Reach out to our product specialists today.

Selecting ESG Software? Watch out for these 7 Red Flags

One of the biggest recent trends we have seen with novice ESG providers (both startups and major software providers new to the field) is a lack of substantial software tools presented. What is lacking is covered up by grandiose statements about the efficacy of their options. These statements are so vague that they could cover anything if you switched out references to ESG with any other nouns, since these providers don’t show their tools transparently.

Here are seven red flags to be aware of when selecting ESG software:

These providers prominently share statements and statistics about the current ESG climate, without any offering of how their software fits into the picture. This is a major ‘tell’ that someone is jumping on the ESG bandwagon without adequate expertise or software tools.
There is a lack of explanation about how their tools directly improve your ESG program. There is no mention of their dashboards or reporting options or other integrated tools. A seasoned software provider will happily share the specifics of what they offer.
You’ll find over-the-top flashiness on their website, but there are no software previews to be found. If they’re not showing an example of their software, it may be because it lacks functionality, or is theoretical.
Their site is filled with buzzwords. They will talk about reaching net-zero, about how their software is expert-led and data-driven. They will offer no insight as to how they meet these goals.
They will shy away from offering demonstrations. Instead, they will seek to have conversations where they make lavish promises about what their software will be able to do in the future. They may be quick to offer a PowerPoint presentation, but you’ll find that many organizations are reluctant to show their software in action. You deserve to see the software you intend to purchase.
No case studies or current customers can be found. If there’s not an example of their software in use, then it may not be worth exploring, or it may not exist.
If an ESG software provider has grown by acquisition, there are likely issues with software integration and staffing knowledge/support for the product. And if they’re owned by investors, it’s inevitable that they’re being packaged to sell, and they’ve raised prices to meet the needs of the investor.

So, what should you look for in an ESG Software Solution instead?

When selecting an ESG software solution, don’t waste your time with something that either isn’t functional or doesn’t exist. More importantly, your software should have a long track record of usability and be backed by years of expertise. Locus ESG software is proven and is a vital part of the Port Authority of New York and New Jersey’s Clean Construction Program. It also helps Del Monte Foods meet their sustainability goals by improving analyzation and forecasting.