Why Locus | Page 11 of 29 | Locus Technologies

Q&A with the Locus Support Team

The biggest differentiator between Locus and other EHS software providers is our support team. Not only do we pride ourselves on the quickest and most efficient resolutions in the industry, but on our human approach to support. Get to know our support team as we recently sat down (virtually) with them to talk about the ins and outs of their field, how it is working for Locus, and more.

What is your most common support case?

Our most common support case is user management related. Many times, our customers need assistance adding new users or updating their user lists. We receive a lot of requests for resetting passwords.

What is the most unique case you’ve seen?

Almost ten years ago, there was a bug within SQL itself! It was quite a mystery. We would venture to say that we have at least one unique case every week. No single case is the same! It certainly keeps us on our toes. We also had a case once where an organization was acquired by another organization. Due to this, we had to rename the users and organizations which ended up resulting in over 300 user changes which impacted historic records.

What is your average response time?

It is our policy to respond to all cases within two hours of receiving them (given that they come in between the hours of 5am and 3pm Pacific Time). If they come in outside of those hours, we respond within 2 hours of beginning our normal hours. We get many compliments on how speedy our response times are! It is the policy of the team for Tier 1 staff members to check new cases every thirty minutes or so. Critical issues typically receive almost immediate responses! Quick response times are one of our proudest achievements.

Can you name a case that made a great impact on the user?

We have had many cases where we have received numerous thank yous from the customer. There has been a time or two when a customer did a widespread data update without meaning to. Our quick response and ability to revert their changes was much appreciated. We have also been known to help our customers with some very interesting issues that require quite a bit of troubleshooting on our end. The Support Team is incredibly patient and willing to dive deep into questions that customer’s come to us with.

What is something people may not know about the support team?

The Locus Support Team consists of many individuals from a variety of backgrounds ranging from Environmental Engineering, Biology, Environmental Science, Environmental Health and Safety, Mathematics, Data Management, GIS, and much more! The Tier 1 team consists of three outstanding individuals who work across the Support Team, Engineering Team, and Configuration team. The Tier 2 team consists of a wide variety of developers, configurators, and specialists in the field. Together, the Locus Support team has over 75 years of combined experience in the Environmental field. We have a few folks on the team that have outward appearances outside of the norm ranging from long hair, piercings, tattoos, and even purple hair.

How has working more hours remotely affected your team?

Because our team is spread across the United States, with team members working out of the Asheville and Mountain View offices, as well as remote employees, we haven’t been impacted as much by the stay at home COVID-19 orders. Our team has always excelled at communication through email and other online chat services. The ability to talk through tools such as Teams and Skype, has given us the advantage edge during this pandemic. In addition, a large number of our Support Team are remote employees ranging across California, Tennessee, Indiana, Utah, and many other states.

What is your favorite part about working on the Locus support team?

The first answer that came to the team was that we are all a family! We are incredibly supportive and encouraging of one another and we have FUN while working! One of the fun things that we all have in common is our deep–rooted love for animals. One of our favorite pastimes is sharing pictures of our animals, as well as their silly antics! We also like to share about our parenting concerns, particularly during COVID-19 times! Locus is an amazing place to work, in part because of the educated, experienced and awesome personalities we have working as a WHOLE team, rather than just a support team. When asked, the number one response was the friendly and family-like atmosphere.

What certificates/degrees does the support team hold?

Master of Applied Science

Environmental Policy and Management
Environmental Engineering
Biology

Associate’s

Crisis, Emergency and Disaster Management
Emergency Management

Bachelor of Science

Environmental Science
Environmental Chemistry
Civil Engineering
Physical Geography
Mathematics
Integrated Science and Technology

Certifications

FEMA Certifications
ISO 9001, 9000 and 14000 Internal and Lead Auditor Certification
Accredited GHG Verififier
40-hr HazWoper
Graduate certificate in GIS

5 Ways To Save With Locus

For over 20 years, Locus environmental software customers have saved enormously on their setup and and data entry costs. This infographic highlights the aggregate savings of all users based on conservative estimates of time and cost for different aspects related to our software.

Sustainability is More Important Now Than Ever

The global economy is currently being tested on a magnitude that we have never witnessed before. The effects of COVID-19 have pushed the limits of individuals, and the organizations that they run. As we collectively face short-term problems related to the pandemic, long-term effects of climate change have, in some ways, been magnified. When the dust settles, and we tackle COVID-19, we will still be facing the consequences of climate change. It is now, however, not after COVID-19 is controlled, that organizations must make steps towards tackling environmental issues. On a positive note, there is a return on investment in sustainability, and there are pragmatic ways of achieving sustainable goals.

The connection between saving money and resources and investing in sustainability is well known. Year after year, sustainable projects result in billions of dollars in savings for the companies investing in them. By 2030, return on investment in sustainability will be $26 trillion. And while those companies investing in sustainability have better numbers, they’re continuing to push for higher sustainability goals, as are government agencies. Companies not making these investments are not only missing out financially, but they are falling behind when it comes to long-term preparedness. Without a doubt, the organizations who are acting first have the leg up. When it comes to sustainability, two proverbs attributed to Benjamin Franklin are as true as when he first said them. “An ounce of prevention is worth a pound of cure”, and “a penny saved is a penny earned.” Pair those variables with the ever-growing awareness and importance of sustainability by the green investor and the green consumer and you have a powerful combination.

Nearly 80,000 emission-reducing projects by 190 Fortune 500 companies reporting data showed nearly $3.7 billion in savings in 2016 alone. – WWF | worldwildlife.org

With climate-related issues comprising the top five long-term risks in terms of likelihood, the need for investing in sustainability becomes all the more apparent. This sentiment is mirrored in a recent Bloomberg article, where Bill Gates suggests that the most difficult long-term problem facing the world today is climate change, and the effect it has on the environment. While outlining several difficulties, he points to one shining light in the fight to sustain a healthy climate: the acceleration and innovation of technology over the past two decades created to tackle the problem. Not many understand more than Locus the fight to maintain, and reduce, and use resources wisely. Locus has, for over two decades, provided advanced tools to improve sustainability on a grand scale.

Several organizations have taken advantage of the sustainability software solutions Locus provides. One example is Del Monte Foods, one of the largest producers of food in the world. They partnered with Locus for sustainability data management, eliminating errors in old data and better monitoring resource usage and cost. They also use Locus’ sustainability app to visualize and report data on the fly. They are tackling sustainability from a practical standpoint, addressing real data, not a nebulous idea. And they have been better off for acting early instead of waiting.

In the end, we must address the problems that face us. We need to tackle COVID-19 and how it affects our organizations, but be mindful that every quarter and every year that sustainability goals are pushed back, there are dollars being lost seeking out attainable improvements to our environment. Not only that, but every step that isn’t taken towards sustainable goals is a step behind other organizations making practical investments in their future and the wellbeing of everyone.

See the Sustainability App.

Then and Now: Locus Environmental Information Management

Locus Environmental Information Management

Locus was founded on the vision of online environmental data management for large volumes of complex data collected as part of environmental site investigations. Locus’ Environmental Information Management (EIM) has remained the market leader in cloud environmental data management systems for over 20 years. EIM continues to evolve to meet an ever-wider customer base from international chemical companies to local water districts. Locus has approached EIM’s evolution with the same focus since day 1, handle any type of environmental data with ease and sophistication, enabling our customers to spend less time handling data and more time assessing information.

Locus EIM Then:

Locus EIM Now:

GIS Mapping

Since Google Maps was first announced, Locus worked to add GIS elements to our software as soon as it was technically feasible. Our easy-to-use visualization tools have evolved over the years from Scalable Vector Graphics, to Google, to Esri ArcGIS Online. Born with our EIM software, GIS visualization of information was something our customers wanted and loved. Always included in our pricing, having the ability to easily make maps from complex data was always a key feature of EIM. With technical advances, our maps are even more robust and integral to our vision of environmental information management.

Locus eGIS Then:

Locus GIS+ Now:

Locus Mobile

In 2000, Locus launched the first environmental data management mobile solution connected to SaaS. 20 years later, Locus Mobile is your single solution for collecting field data, completing EHS audits, tracking waste containers, and much more. Easily configure business-specific data collection needs, enter data offline and synchronize data back to the cloud for final review.

Locus Mobile (eWell) Then and Now:

Locus has evolved and innovated SaaS solutions to meet the needs of our EHS and Water Quality customers for over 20 years. As technology and regulatory requirements change, rest assured Locus is working hard so that your organization can be ahead of the curve.

Learn more about Locus EIM.

Then and Now: Locus Platform for EHS&S

Ahead of its time in 2002, Locus Platform (formerly ePortal) has seen a huge change over time from a simple portal at the beginning of the SaaS movement, to a fully configurable multi-tenant platform. Locus Platform (LP) houses any number of off-the-shelf and custom applications to meet EHS customer needs.

Unified EHS Platform: Enter Once, Report to Many

Is your organization still using multiple software systems for EHS&S when you can (and should) be using one robust and unified platform? Unify your compliance, sustainability, water, air, and environmental data with Locus’ cloud platform for EHS&S. It’s easier, cheaper, and more efficient.

With Locus Platform, you can easily and securely feed all of your different EHS data sources to the cloud via a wide array of import options. You will then be able to analyze and report to virtually any regulatory agency, meeting any specific requirements they may have. We believe in making EHS compliance simpler.

Technology Outlook for the Environmental Industry

Neno Duplan is founder and CEO of Locus Technologies, a Silicon Valley-based environmental software company founded in 1997. Locus evolved from his work as a research associate at Carnegie Mellon in the 1980s, where he developed the first prototype system for environmental information management. This early work led to the development of numerous databases at some of the nation’s largest environmental sites, and ultimately, to the formation of Locus in 1997.

Mr. Duplan recently sat down with Environmental Business Journal to discuss a myriad of topics relating to technology in the environmental industry such as Artificial Intelligence, Blockchain, Multi-tenancy, IoT, and much more.

Download a preview

Click here to learn more and purchase the full EBJ Vol XXXIII No 5&6: Environmental Industry Outlook 2020-2021

5 Common Compliance Issues for EHS Managers

At Locus, we understand the unique requirements of EHS managers. More than many, EHS managers are dealing with a wide range of duties instead of a few pointed ones. With so many responsibilities, it can be hard at times to stay on top of your organization’s EHS needs. In this blog we highlight a few common compliance-related issues that should resonate with most EHS managers and the steps we’ve taken to help you with them.

The worry of missing a regulatory change

They say it takes a village to raise a child, but it also takes a village to keep up with your organization’s regulations. If you are dealing with compliance, then chances are you’ve not been the first to know about a regulatory change, or you’ve found out about one later than you would have liked.

When you’re getting notifications from OSHA and the DOT and you’re checking specific permits and getting letters and emails about changes, sometimes it can all be too much. With Locus, you have the added benefit of an extra set of eyes, well… multiple sets of eyes. Our team keeps up with every rule and regulation used in our applications to further assist you with the breadth of information you have to manage. Locus EHS software is also integrated with RegScan, giving users seamless real-time access to current EHS regulations. This will allow Locus users to customize a watchlist in RegScan to quickly and readily view EHS regulations relevant to them.

Managing maintenance costs

When you have to worry about ever-changing costs that touch several parts of your business, the last thing you need is a gated product update from your EHS software vendor. With Locus’ SaaS model, you see reduced implementation costs and no costly upgrades – everyone is on the same version. And since everything is in one place, you have a reduced amount of wasted time finding information and making it actionable.

Being cognizant of your data security

EHS managers deal with sensitive data, ranging from social security numbers to workman’s comp issues. Not taking proper care of this information can be anything from a PR debacle to a legal battle. With Locus, you have the peace of mind in knowing that your data is stored in entirety on the most secure cloud, Amazon Web Services (AWS). Not only that, but you have extensive security and admin access options, so you can have the relief in knowing only those with privileges can see certain information.

Quick access to stored information

Whether you’re looking for purchase documentation of PPEs or you need to reference yesterday’s GHG numbers, you need access to that data without having to wade through multiple applications. And with all of your data stored in one secure repository, not only can it be accessed quickly, but it can be incorporated with other tools like automated reporting.

Consolidation of compliance data

Are you still dealing with a different filing cabinet or file folder for each type of compliance? Not having your compliance data consolidated into one application means wasted time and time spent re-entering information (possibly incorrectly). Locus combines water, air, hazardous waste, DOT, PPE, workman’s comp, incidents, and more into one streamlined application to help with your organization and efficiency.

We are determined to support the needs of the user, you, first. By focusing on product development and customer service first, we feel that we have created a software as a service model that is both flexible and time-saving. If you are experiencing any of these issues with your current provider, we ask that you speak with a Locus representative today for a consultation or in-depth demo of what we can offer.

AI for EHS&S: Three Essential Steps to Get Started

Regardless of the size of your organization or the industry you’re in, chances are that right now artificial intelligence can benefit your EHS&S initiatives in one way or another. And whether you are ready for it or not, the age of artificial intelligence is coming. Forward-thinking and adaptive businesses are already using artificial intelligence in EHS&S as a competitive advantage in the marketplace to great success.

With modern EHS&S software, immense amounts of computing power, and seemingly endless cloud storage, you now have the tools to achieve fully-realized AI for your EHS&S program. And while you may not be ready to take the plunge into AI just yet, there are some steps you can take to implement artificial intelligence into your EHS&S program in the future.

Perhaps the best aspect of preparing for AI implementation is that all of the steps you take to properly bring about an AI system will benefit your program even before the deployment phase. Accurate sources, validated data, and one system of record are all important factors for any EHS&S team.

Accurate Sources

Used alongside big data, AI can quickly draw inferences and conclusions about many aspects of life more efficiently than with human analysis, but only if your sources pull accurate data. Accurate sources data will help your organization regardless of your current AI usage level. That’s why the first step to implementing artificial intelligence is auditing your data sources.

Sources pulling accurate data can be achieved with some common best practices. First, separate your data repository from the process that analyzes the data. This allows you to repeat the same analysis on different sets of data without the fear of not being able to replicate the process of analysis. AI requires taking a step away from an Excel-based or in-house software, and moving to a modern EHS&S software, like Locus Platform that will audit your data as it is entered. This means that anything from SCADA to historical outputs, samples, and calculations can be entered and vetted. Further, consider checking your data against other sources and doing exploratory analysis to greater legitimize your data.

Validated Data

AI requires data, and a lot of it—aggregated from multiple sources. But no amount of predictive analysis or machine learning is going to be worth anything without proper data validation processes.

Collected data must be relevant to the problem you are trying to solve. Therefore, you need validated data, which is a truly difficult ask with Excel, in-house platforms, and other EHS&S software. Appropriate inputs, appropriate ranges, data consistency, range checks (to name a few)—are all aspects of data that is validated in a modern EHS&S software like Locus Platform. Without these checks inherent to a platform, you cannot be sure that your data, or your analyses are producing useful or accurate results.

Possibly the best reason to get started with AI is the waterfall effect. As your data uncovers hidden insights and starts to learn on its own, the more accurate your new data will be and the better your predictions will become.

One System of Record

A unified system of record and a central repository for all data means that you see an immediate increase in data quality. Starting with AI means the end of disconnected EHS&S systems. No more transferring data from one platform to another or from pen and paper, just fully-digitized and mobile-enabled data in one platform backed up in the cloud. You also gain the added benefit of being able to access your data in real-time, incorporate compliance/reporting on the fly, and save time and resources using a scalable solution instead of a web of spreadsheets and ad-hoc databases.

Whether you are ready for AI or not, investing in these otherwise useful steps are necessary for any program looking to harness the power of artificial intelligence. When you are ready to take that next step, you will be well on the path to AI implementation, with a solid data infrastructure in place for your efforts.

To learn more about artificial intelligence, view this NAEM-hosted webinar led by Locus experts, or read our study on predicting water quality using machine learning.

Infographic: 12 Ways SaaS Can Improve Your Environmental Data

Software as a service (SaaS) databases offer several unique features that allow you to manage your environmental data more thoroughly and efficiently. This infographic highlights twelve key features of SaaS databases for environmental software.

This infographic was created based on a four part series of blog posts on the same topic, which can be read here.