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Q&A with the Locus Support Team

The biggest differentiator between Locus and other EHS software providers is our support team. Not only do we pride ourselves on the quickest and most efficient resolutions in the industry, but on our human approach to support. Get to know our support team as we recently sat down (virtually) with them to talk about the ins and outs of their field, how it is working for Locus, and more.

What is your most common support case?

Our most common support case is user management related. Many times, our customers need assistance adding new users or updating their user lists. We receive a lot of requests for resetting passwords.

What is the most unique case you’ve seen?

Almost ten years ago, there was a bug within SQL itself! It was quite a mystery. We would venture to say that we have at least one unique case every week. No single case is the same! It certainly keeps us on our toes. We also had a case once where an organization was acquired by another organization. Due to this, we had to rename the users and organizations which ended up resulting in over 300 user changes which impacted historic records.

What is your average response time?

It is our policy to respond to all cases within two hours of receiving them (given that they come in between the hours of 5am and 3pm Pacific Time). If they come in outside of those hours, we respond within 2 hours of beginning our normal hours. We get many compliments on how speedy our response times are! It is the policy of the team for Tier 1 staff members to check new cases every thirty minutes or so. Critical issues typically receive almost immediate responses! Quick response times are one of our proudest achievements.

Can you name a case that made a great impact on the user?

We have had many cases where we have received numerous thank yous from the customer. There has been a time or two when a customer did a widespread data update without meaning to. Our quick response and ability to revert their changes was much appreciated. We have also been known to help our customers with some very interesting issues that require quite a bit of troubleshooting on our end. The Support Team is incredibly patient and willing to dive deep into questions that customer’s come to us with.

What is something people may not know about the support team?

The Locus Support Team consists of many individuals from a variety of backgrounds ranging from Environmental Engineering, Biology, Environmental Science, Environmental Health and Safety, Mathematics, Data Management, GIS, and much more! The Tier 1 team consists of three outstanding individuals who work across the Support Team, Engineering Team, and Configuration team. The Tier 2 team consists of a wide variety of developers, configurators, and specialists in the field. Together, the Locus Support team has over 75 years of combined experience in the Environmental field. We have a few folks on the team that have outward appearances outside of the norm ranging from long hair, piercings, tattoos, and even purple hair.

How has working more hours remotely affected your team?

Because our team is spread across the United States, with team members working out of the Asheville and Mountain View offices, as well as remote employees, we haven’t been impacted as much by the stay at home COVID-19 orders. Our team has always excelled at communication through email and other online chat services. The ability to talk through tools such as Teams and Skype, has given us the advantage edge during this pandemic. In addition, a large number of our Support Team are remote employees ranging across California, Tennessee, Indiana, Utah, and many other states.

What is your favorite part about working on the Locus support team?

The first answer that came to the team was that we are all a family! We are incredibly supportive and encouraging of one another and we have FUN while working! One of the fun things that we all have in common is our deep–rooted love for animals. One of our favorite pastimes is sharing pictures of our animals, as well as their silly antics! We also like to share about our parenting concerns, particularly during COVID-19 times! Locus is an amazing place to work, in part because of the educated, experienced and awesome personalities we have working as a WHOLE team, rather than just a support team. When asked, the number one response was the friendly and family-like atmosphere.

What certificates/degrees does the support team hold?

Master of Applied Science

Environmental Policy and Management
Environmental Engineering
Biology

Associate’s

Crisis, Emergency and Disaster Management
Emergency Management

Bachelor of Science

Environmental Science
Environmental Chemistry
Civil Engineering
Physical Geography
Mathematics
Integrated Science and Technology

Certifications

FEMA Certifications
ISO 9001, 9000 and 14000 Internal and Lead Auditor Certification
Accredited GHG Verififier
40-hr HazWoper
Graduate certificate in GIS

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5 Ways To Save With Locus

For over 20 years, Locus environmental software customers have saved enormously on their setup and and data entry costs. This infographic highlights the aggregate savings of all users based on conservative estimates of time and cost for different aspects related to our software.

Contact us today to discuss how you can save with Locus

An EHS&S Look Into the Tech Used in the Iowa Caucuses

The Importance of User Implementation and Quality Assurance from an EHS&S Software Provider

After reading about the IowaReporterApp used during the 2020 Iowa caucuses, it struck me how remarkably similar it is in intended function to the EHS&S software developed by my employer, Locus Technologies. Both their application and Locus’ mobile technology collect large quantities of sensitive data from several remote users at multiple facilities, allowing for instant calculation and reporting. What surprised me though, is just how vastly different their user implementation and data management methodology was from what is standard operating procedure at Locus.

In this blog, I will highlight some of the pitfalls of the IowaReporterApp, and compare it to Locus’ EHS&S software. Note, this article is not a political critique, but is an examination of data collection and data quality methods used during the caucuses.

Implementation

Users were introduced to the IowaReporterApp just days before the caucuses and received no app-specific training. Many users were downloading the application on the night of the caucuses.

The Iowa caucuses have been held biennially for almost a half-century as the first major contest of the primaries. The date of the caucuses was a surprise to no one. As a result, app development deadlines should have given enough time for user implementation, through one-on-one training or presentations with appropriate support staff. If app deadlines were not met, there should have been a fallback to redundant reporting systems, like in the case of Nevada, who were also planning to use the app but have opted out after the debacle in Iowa.

When Locus introduces new users to our software, we take implementation seriously. Our customer support team is composed of domain experts who have actively built and used Locus software. We know the deadlines and the problems users typically face during the implementation process. From one-on-one and on-site training to quick turnaround, our support team does everything they can to ensure that users are comfortable with our product as soon as possible.

Untested Software/Quality Assurance

User implementation deadlines are all the more important given that the software had no real-world use to this point. While it is not advisable to go live with untested software, at the very least, having users stress test a product before field-use could have staved off a few issues.

This is something we see frequently with newer products and newer companies. Locus has over 20 years of experience creating EHS&S software used by U.S. government organizations and Fortune 500 companies. Our quality assurance team rigorously tests any update we bring to customers and doesn’t rush changes to sell a platform update, since every user is always on the same version of Locus software.

Data Redundancy

No one can question that Excel or Google Spreadsheets can perform math correctly, but what is frequently overlooked or not even considered, are the macros, custom functions, and calculations that are often added to spreadsheets when deployed for managing data and other tasks. If one fails, there need to be backups for reporting and storing data.

When the untested application predictably failed, users flocked to the phone lines as a redundancy. Manual data collection on such a scale created confusion and could not carry the load, and had no way of accounting for errors in data entry. At Locus, we understand the importance of EHS&S data, and maintain backups and full audit trails for all critical data, with quick restoration available so you can keep going if anything should happen.

Security

The IowaReporterApp was not released in time to get approval in Apple’s app store, and it was sent out through beta testing platforms which required suspension of smartphone security settings.

ProPublica, a nonprofit organization who produces public interest investigative journalism, did a report on the security of the IowaReporterApp after the Iowa Caucuses. Shockingly, they found security problems to be “elementary” and that the app was so insecure that vote totals, passwords, and other sensitive information could have been intercepted or changed. Luckily, there seems to be no evidence of hacking or tampering with results.

Locus understands the need for security with sensitive data, and hosts our entire infrastructure in the most secure and reliable cloud, Amazon Web Services. AWS has an unmatched portfolio of cloud services that Locus fully utilizes to the benefit of their customers.

Summary

Overall, I think that the mishaps related to the IowaReporterApp show just how easy it is for a data collection and management application to fail if not properly implemented and ran by those with years of practical expertise. Subverted data quality will always be extremely costly to your organization, both financially and otherwise, and should be avoided unequivocally.

Locus Technologies was founded in 1997. Locus’ environmental data management software currently handles over a half billion sensitive records taken from over one million unique locations and is used hundreds of organizations including the government agencies and Fortune 500 companies. Aaron Edwards received his bachelor’s degree in Political Science from UNC Asheville and is Marketing Associate for Locus Technologies. He is an active voter, and is unaffiliated with any political party.

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Locus Technologies receives prestigious EBJ Award for 14 consecutive years

Environmental Business Journal (EBJ) recognized the firm for growth and innovation in the field of Information Technology

MOUNTAIN VIEW, Calif., 10 February 2020 —

Locus Technologies, leading provider of environmental management and EHS software, was awarded a 14th consecutive award from Environmental Business Journal (EBJ) for growth and innovation in the field of Information Technology.

EBJ is a business research publication providing strategic business intelligence to the environmental industry. Locus received the 2019 EBJ Award for Information Technology by expanding their software and services.

Among the key drivers for Locus in 2019 was the growth of key software applications for waste and sustainability, as well as the introduction of their facilities management app. Locus software also now further integrates with EPA compliance systems like CMDP, eManifest, and eGGRT. Finally, in terms of services, Locus achieved over 500 GHG verifications under the California AB32 program, being the first company to do so. They were also among the first independent bodies to become certified for the new California Low Carbon Fuel Standard verification.

“We would like to express our gratitude for receiving the EBJ Information Technology award for another year. We look forward to providing our customers with cutting-edge software and services as we seek to improve in the areas of artificial intelligence, IoT integration, and blockchain technology,” said Wes Hawthorne, President of Locus Technologies.

Locus Technologies obtains accreditation as verification body for Low Carbon Fuel Standard (LCFS)

Locus staff continue to prove expertise in this emerging compliance area with accredited staff throughout California and the Midwest.

MOUNTAIN VIEW, Calif., 27 January 2020
Locus Technologies, (Locus), industry leader in water quality, EHS, sustainability, and compliance management software, is pleased to announce they are among the first accredited verification bodies for the Low Carbon Fuel Standard (LCFS) program administered by the California Air Resources Board (CARB). Locus verifiers were accredited for fuel pathway applications, alternative fuel transactions, and petroleum-based fuel reports.

Originally adopted in 2009, the goal of the LCFS program is to reduce the carbon intensity (CI) of the transportation fuel pool. The LCFS is one of the key AB 32 measures to reduce greenhouse gas emissions in California, while reducing petroleum dependency and achieving improved air quality. The program has grown in scope, and certified third-party verifiers can now review both applications and routine reporting.

Locus Technologies has been a certified third-party reviewer of GHG verifications for CARB since 2010 under the Mandatory Reporting Rule and maintains an unmatched track record. Not one of over 500 GHG verifications by Locus has been overturned, a standard the company intends to match with LCFS reporting.

Locus has staff and expertise to review Tier 1 fuel pathway applications and annual reports under LCFS as well as other LCFS projects, with verifiers located in San Francisco, San Jose, Sacramento, Los Angeles, and in the Midwest. Locus also offers software products designed to assist reporters in complying with the LCFS program.

California’s Low Carbon Fuel Standard Program

Last week Locus attended the first training session offered by California Air Resources Board (CARB) for verifiers under the California Low Carbon Fuel Standard (LCFS) program. The California LCFS program has been ramping up over the past several years, and is now ready to start certifying third-party verifiers to review both applications and routine reporting.

The LCFS program is part of California’s initiative to meet the AB32 requirements of reducing overall greenhouse gas emissions to 1990 levels by 2020, and 40% lower than that level by 2030. LCFS is specifically intended to address emissions from transportation fuels in California, which are approximately half of the overall emissions statewide. Like the Greenhouse Gas Mandatory Reporting Rule and Cap-and-Trade programs that preceded it, the California LCFS program uses a market-based approach to incentivize innovation and new approaches to reduce emissions.

LCFS Expert Seth Lalonde at the California Air Resources Board Training

Seth Lalonde, Locus Environmental Scientist, at the California Air Resources Board Training

The program covers a wide variety of projects, including production of alternative fuels (e.g. renewable diesel and biogenic compressed natural gas), innovative approaches to fossil fuel production and refining, and direct carbon capture and sequestration. Fuels are assigned a carbon intensity based on overall carbon dioxide emissions over the entire life cycle, from production to processing to shipping to consumption. The carbon intensity is essentially a measure of the emissions from the fuel per unit of energy. The lower the carbon intensity value, the less impact the fuel has in terms of carbon emissions. Certain fuels can even have a negative carbon intensity, which essentially means the fuel production process is absorbing more carbon than is eventually emitted to the atmosphere (such is the case for compressed or liquefied natural gas produced using biomethane from manure collection). The program also has impacts well outside the California border. After all, fuel that is eventually used in California can originate anywhere in the world, and the LCFS program allows for these projects to obtain credits regardless of their location.

Unsurprisingly, California was the first state to adopt and implement a LCFS program, and the first to establish a third-party verification program specific for LCFS. Although it was clearly the first presentation of this training material, staff from CARB as well as the Climate Action Reserve and The Climate Registry were on hand to assist in addressing questions and topics that weren’t covered in the prepared materials. And considering the wide variety of LCFS project types and the disparate backgrounds of attendees for the verification training, they did a great job of getting everyone all the information they needed to understand and verify these projects.

For those participating in the LCFS program or considering projects under the program, there are a few key things to keep in mind.

First and foremost, like any market-based emission program that includes a verification or auditing requirement, transparency is critical. The verifiers are trained to dig deep into your data, and not to take ‘no’ for an answer. Be prepared to have your metadata and documentation assembled and easily made available to the verifier. (For more on Transparency in Reporting, view this webinar)

Second, the LCFS program includes requirements for continuous or near-continuous monitoring for many parameters, and instrumentation capable of electronic data archival. Manual data records and transcription are still acceptable under other carbon offset programs, but under LCFS these options are no longer allowed. Be sure that your instrumentation is consistent with the specific LCFS requirements, or you’ll be seeing a non-conformance from your verifier.

There were many other tips and common pitfalls highlighted during the training for specific LCFS project types. Overall, I’m very excited to see how the LCFS program evolves in California, and how the energy industry takes advantage of these incentives to provide new options for transportation fuels that will reduce carbon emissions.

Update: Locus is now an approved verification body for the Low Carbon Fuel Standard. Learn more here.

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Infographic: 6 Benefits of EHS on AWS

In this infographic, we have outlined a few of the ways EHS programs benefit from having an AWS-hosted solution. Locus customers recently received these benefits as a result of moving our entire infrastructure to Amazon Web Services—the world’s leading cloud. Learn more about the move to AWS.

Contact us to learn more about these benefits

Make your O&M mobile apps work harder for you!

Mobile apps for water and wastewater operation and maintenance (O&M) activities have been around for some time now. Most users are familiar with the benefits such as instant data collection and access to reference information for better, more reliable O&M monitoring. However, as new software tools are consistently becoming more powerful and more accessible, that “ground-breaking” mobile app that you purchased five years ago may now be looking a little dated. When you are ready to upgrade, here are some of the features that are the new “must haves”.

Unique and custom forms

For many O&M programs, you may have your own data collection needs that are specific to your facility or industry. Mobile O&M apps now allow you to tailor your input forms to add new data fields, remove unwanted fields, change some of the logic like making certain fields required, and make certain fields tied into established pick lists. Even better, you can match the mobile form to the original paper form, making the transition to mobile simple and intuitive for staff. And, the more the merrier, as modern mobile apps let you have multiple forms on the same app so you have everything you need in one place.

Real-time entry validation

It is not enough to just enter your O&M information into a mobile device. You also want to make sure you are entering correct data. Current O&M mobile tools can check your entry as you enter it and validate against whatever criteria are established for that data. So you make sure that you’re entering a pH reading of 7.2, rather than 72. You can also use configurable pick lists to limit data entry to your specific desired entries and not have to correct misspellings or 16 different ways to say “out of service”. Make sure that pick lists are configurable and can be shared with each of your company’s devices.

Barcode and QR code scanning

You are probably already using your phone to compare prices at your local store. It is amazingly easy to simply scan a product’s barcode and instantly see the best available price locally or online. Since virtually every phone/tablet now has a built-in camera, you can use that to scan barcodes or QR codes to associate data entry with a tagged sampling port or asset. This can save you from possible mismatch errors that can occur when simply selecting from a list or typing in data.

Use your voice

We are starting to use voice recognition technology in our mobile devices to quickly send out text messages. Why not use it for recording inspection/audit comments or field issues? Voice recognition is improving every year, and can provide your comments onto a data collection form much faster than typing and can be especially useful for conditions where gloves are required and typing or stylus input is not practical. Using the phone’s native abilities, take advantage of voice feature to streamline note taking, knowing that you can always fix up any issues back in the office.

Review, Sync, Repeat

Mobile apps should have a summary screen to review your data before sending it back to your database, such as a summary form for all data collected during a shift. And once you do sync your data back to the main database (you have a main database right???), instantly reset the form for the next day data collection event so you are always ready.

No Internet? No Problem!

Mobile apps that won’t function when there is no connection should be abandoned. You need to be able to collect data no matter the location and the signal strength. Look for mobile apps that function with zero connectivity, and save the data until a signal is found. Not every location at modern water and wastewater facilities has a hot spot, so be prepared with the right app.

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Oil companies agree to reduce methane emissions

A coalition of the world’s oil companies agreed to reduce methane emissions from natural gas extraction—part of an effort to shore up the climate credentials of the hydrocarbon.

The Oil and Gas Climate Initiative said it would target reducing methane emissions to less than 0.25% of the total natural gas the group of 13 member companies produces by 2025.

Methane is the main component of natural gas. During extraction, transport, and processing, it often leaks into the environment. Methane is a much more potent greenhouse gas than CO2. In the short term, it traps more heat although it stays shorter in the atmosphere. According to the International Energy Agency, one ton of methane is equivalent to as much as 87 tons of carbon dioxide over a 20-year time frame.

Natural gas production is growing. Many big oil companies are increasing production of natural gas to offset higher emissions from other hydrocarbon and coal sources. The switch makes the oil-and-gas industry look better when demonstrating emission reduction to limit climate change.

For that reason, some oil companies, Shell, in particular, has tilted its production mix toward more gas output.

According to 2018 report by the Environmental Defense Fund, a nonprofit environmental advocacy group, as much as $34 billion of global gas supply is lost each year through leaks and venting. That is another valid reason to limit those methane escapes and park the proceeds to the bottom line. That in itself could fund part of the effort to stop or reduce the leaks.

Top 10 cool features in Locus Mobile

Maybe you’re already using Locus’ iOS app for field data collection, or maybe you’re just curious about how it integrates with Locus’ cloud software. Either way, we’ve put together a list of the ten coolest features of Locus Mobile.

1. Locus Mobile works with both EIM and Locus Platform applications

The full-featured version of the Locus Mobile iOS application works for either Locus EIM or Locus Platform. This means that customers using both our key products can manage their work in a single, unified mobile application.

2. Get temporary coordinates for new sampling locations using the mobile device’s GPS

Locations can be added to EIM without coordinates (Latitude/Longitude or Northing/Easting). If a location without coordinates is used in a Provision File, the location will have a symbol associated with it (a symbol if coordinates are known). When a location with a triangle is selected, the user is prompted with the option to ‘Set Location’ – capture the current coordinates (Lat/Long) of where the user is located. When the provision file is loaded to EIM, the data manager will have the option to update the location in EIM with these coordinates. The accuracy of these mobile captured coordinates are below survey grade, but can be updated another time.

3. In EIM, more than one user can be assigned to a provision file– the data synced (uploaded) to EIM is separated based on the user that collected the data

If you’re not sure who will be sampling on a given day, you can assign multiple users to your provision files. Later, you can easily see who is responsible for certain sample collection data.

4. Locus Platform’s custom data type icons are displayed in Locus Mobile

Has your Locus Platform been customized to use specific icons and colors? These icons are also used in Locus Mobile, so if you use both Locus Platform and the mobile app, you’ll instantly recognize your data types while out in the field.

5. Check your sampling progress at any time during the sampling event, without having to search through your locations to see what locations you sampled and when

Although you can see the status on your map and location list, sometimes those lists are very long, and the map gets crowded when large field events are taking place. Tap the icon to see a log of the collected samples for the day.

6. You can set valid field data ranges with warnings or validation stops to help ensure you have not entered bad data

For EIM Locus Mobile users, when you’re collecting a lot of field data, the “fat finger” problem can make for some colorful data entry errors. That’s why we built in the ability to specify valid data ranges for any parameter— and provide a warning when you’re about to enter a bad value during field data collection.

7. Locus Mobile works offline

We know that not every field location is served by wireless or a strong cell signal, so Locus Mobile is built to keep working whether you’re online or offline. This gives you the flexibility to collect field data from anywhere, then sync back to Locus EIM or Locus Platform when you can.

8. You can configure default fields in Locus Mobile that will track with the dataset, but won’t show up in the field forms— making your forms less cluttered but still capturing all the information you need

Choose which required fields you want to be visible in Locus Mobile. You also have the option to include your optional field information without displaying them. This gives you control over which fields you see while in the field.

9. Search and filter for locations in a provision file

Dealing with a long list of locations? The search field above the location list lets you start typing the Location ID or Location Description to filter the list. Even better, the extent of the map will adjust to zoom to the matching selections!

10. Switch locations quickly with the QR code scanner

Locus Mobile can access your device’s camera and scan QR codes for quick and efficient retrieval of individual locations included in a given provision file.

Our product teams are constantly working to improve and add new functionality to Locus Mobile. If you’re a current user, please let your Locus Account Manager know if you have any ideas for how we can make your field data collection workflows faster and easier. If you’re not using Locus Mobile yet, please ask them for a free demo!