Because customer success is our #1 priority.
Locus offers U.S.-based technical support for all of our products, through both phone and email, during business hours in most primary time zones. Our support team members are domain experts on our products, so you can always expect a fast, knowledgeable resolution to your issues.
Our state-of-the-art support ticket tracking systems ensure each issue is logged, reviewed, and resolved, keeping the user informed throughout the process.
Locus typically trains customers at their facilities or at selected vendor locations. This lowers your training costs and lets us work with you using your organization’s own equipment. We also provide web-based training using commercially available vendors (e.g. WebEx) that provide live meeting places online, so both trainers and students see the same materials and benefit from small group interactions.
Locus provides computer-based training (CBT) for our key products. As most enterprise customers know, training can be a significant portion of any software budget. With our implementations, users can take effective training on their own time at their office location, reducing costs and improving training retention for your organization’s users.
Free training webinars
Our #1 priority is to make sure you have success with our products. That’s why we hold regularly scheduled, free online training sessions that are designed to support your organization’s goals by helping you take full advantage of our software capabilities. These webinars are meant to:
- Demonstrate new functionality
- Train new users
- Share ideas and needs
- Standardize processes and tools
Express training sessions
Locus’ express training sessions are 15 minute trainings focused on a specific module or tool, followed by 15 minutes of questions and answers from attendees. The goal of express training sessions are to provide a platform for quick knowledge transfer, with open discussion after each walkthrough. Each training will be led by a Locus EIM team member.